LEGO and ISO 9001
The 80-yr previous LEGO Group believes “only the most effective is excellent adequate”, in accordance to its founder Kirk Christiansen. Appropriately, it is registered to quite a few critical ISO requirements which includes ISO 9001 (quality management), ISO 14001 (environmental management) and ISO 8124 (security of toys).
When was the last time you opened a new LEGO package and uncovered lacking items or recommendations or just about anything less than satisfactory about the product and the complete knowledge? The LEGO brand is crucial to the LEGO Team and all people is aware how tough it is to console children when their anticipations have not been satisfied. LEGO Group are unable to afford to pay for this. ISO 9001 supplies the essential framework and tips to maintain itself in look at though meeting internationally-acknowledged very best tactics for operating an productive Good quality Management Technique.
LEGO is employing ISO 9001 to maintain its suppliers and world-wide factories accountable to fulfill its quality standards and buyer anticipations. This is just one of the gains of the conventional. The ISO accredited company can simply call the pictures when working with suppliers and have its select of the litter. In the end, the client wins. The typical is also remaining made use of to assistance rapid-keep track of global enlargement.
LEGO is intently adhering to Segment 7.2.3 of the typical referred to as ‘Customer communication’. That is, LEGO is pinpointing and employing productive arrangements for communicating with purchaser in relation to:
1) product data
2) enquiries, contracts or get dealing with, such as amendments, and
3) purchaser opinions, which include client problems
The excerpt under is from ISO Aim+ magazines’ March 2010 problem, Quantity 1, No. 3
Considering that 1991, the LEGO Group has executed ISO 9001, which it regards as the best framework for structuring its world good quality management technique (QMS) – with LEGO factories operating in nations around the world effectively knowledgeable of its demands. Working with ISO 9001 is an successful way of utilizing the good quality management method at new production web sites. All ISO 9001 necessities will ordinarily be familiar to high-quality management personnel at new internet sites, which permits the company to focus completely on the particular internal prerequisites. For the client, the high quality management program makes certain that each LEGO box incorporates the appropriate variety and sort of developing features, which are vital to offering the promised LEGO making experience.
